Privacy Policy

1. Information We Collect

To curate and deliver heartfelt surprises, we collect information you provide directly to us:

• Sender Details: Name, email address, phone number, and billing details.
• Recipient Details: Name, delivery address, pincode, contact phone number, and optional landmark.
• Personalization Media: Photographs, custom engraving names, and personal gift card messages.
• Account Credentials: Securely encrypted passwords for registered users.

2. How Your Information Is Used

We use your information exclusively to:

• Manufacture and personalize your bespoke gifts, keepsakes, and floral hampers.
• Coordinate precise courier dispatch, route optimization, and delivery timing.
• Send transactional order updates, tracking links, and delivery notifications.
• Protect surprise deliveries by hiding billing amounts on packing slips when requested.

3. Protection of Personal Photos

Photographs uploaded for customized products (such as photo frames, LED cushions, and keepsakes) are stored securely on our encrypted cloud storage via ImageKit. They are accessed strictly by our dedicated design technicians for production purposes and are never shared publicly or repurposed for marketing without your prior written consent.

4. Third-Party Service Providers

We do not sell, trade, or rent your personal information. We partner only with trusted infrastructure providers (such as encrypted payment processors and verified logistics partners) strictly to execute your order.

5. Data Retention & Deletion

You may request deletion of your account or uploaded personalization media at any time by contacting our Grievance Officer at supportlovemoments@gmail.com.