Cancellation & Refund Policy

1. Cancellation Window

Because our team begins handcrafted customization and flower sourcing rapidly:

• Same-Day & Express Orders: Cancellations must be requested within 1 hour of order placement.
• Standard Personalized Gifts: Cancellations are accepted prior to the order status transitioning to IN_PRODUCTION or within 3 hours of placement.
• Once an item enters custom laser engraving, printing, or floral arrangement, cancellations can no longer be processed.

2. Damaged or Defective Items

We inspect every gift thoroughly before dispatch. If a package arrives damaged in transit or displays a manufacturing defect:

• Notify us within 24 hours of delivery with clear photographs or an unboxing video showing the issue.
• Our care team will immediately evaluate and dispatch a free replacement at no additional cost.
• If a replacement cannot be provided in time for your occasion, a 100% full refund will be initiated.

3. Perishable Items (Flowers & Cakes)

Fresh flowers, plants, and gourmet cakes are perishable. Due to their nature, returns are not accepted once delivered in good condition. If fresh flowers arrive wilted or damaged, report it within 12 hours of delivery with photographic evidence for immediate resolution.

4. Refund Processing Timelines

Approved refunds are credited directly back to the original source payment method (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 working days, depending on your banking provider.

5. How to Initiate a Request

To request a replacement or refund, send your Order Number and photos to supportlovemoments@gmail.com or reach out via our Contact page.